Almaty, 1/1 Zhandosov str.
Office 4
+7 (727) 344-09-19


Technical support

As we can see on telecommunication services market, many our customers have similar issues regarding to maintenance and service of their equipment and telecommunication infrastructure, namely:

  • Work on multiple platforms;
  • Lack of qualified workers.

To help in solving that issues, LLP «RTC» ("PTC") created its own Technical Support Center (TSC), which consists of 4 main structures:

  • ECI equipment sector (GPON, SDH/DWDM/CE)
  • ZyXEL equipment sector
  • TSC offers several base services to our customers, namely:
  • Equipment mounting and commissioning
  • Equipment diagnostics, testing, issuance of technical conclusions
  • Qualified warranty and post-warranty repair/replacement of the installed equipment
  • Technical support of equipment and systems (remote and field resolving of issues with equipment and software, performing routine preventive maintenance, SW upgrade)
  • Maintenance in cities of Kazakhstan (with service center in Astana).
  • Support round a clock
  • Supply of spare parts, possibility of spare warehouse creation.
  • Organization of customer's staff training.

 Advantages that client can get, when it use that services in LLP "RTC" ("РТС"):

  • Quality services
  • Rapid response
  • Affordable prices      
  • Highly qualified professionals, certified by equipment manufacturer and working in constant contact with the manufacturer.

 All users' issues come to TSC, register in the database with the priority, status, responsible employee. All works performed with high-qualified workers with help of modern diagnostics equipment, which means quality and short-term. A modern technical laboratory, where equipment have an inspection and presale preparation is successfully operating in LLP "RTC" ("РТС").

In our company created the best system for quality control of technical professionals, engineers and managers work. All operation process tracked step by step with help of special customized software.

LLP "RTC" ("РТС") TSC is authorized by well-known ECI Telecom manufacturer, that gives us possibility to use only original parts, perform rapid delivery and, if necessary, to keep a permanent warehouse of spare parts with constant monitoring and updates.

LLP "RTC" ("РТС") TSC is always ready to give you qualified and comprehensive help. We respect and value each of our clients! Clients can always inform us about their opinions regarding to level of service, and that opinions are very valuable for us.

LLP "RTC" ("РТС")Technical Support Center Contacts:

050008 Almaty, 1/1 Zhandsov str., office 4

Tel: +7 (727) 344-09-19

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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